tk10c Privacy Policy

1. Introduction and Scope

tk10c ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at https://tk10c.bet ("Platform"). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we retain it, and what rights you have in relation to your data.

This Policy applies to all personal data processed by tk10c in connection with the Platform, including data provided at registration, during account use, during payment transactions, and through your device when you access the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

The following table summarises the categories of personal data we collect, the source of that data, and our legal basis for processing it.

3. How We Use Your Personal Data

tk10c processes your personal data only for the purposes listed below. We do not use your data for purposes incompatible with those for which it was originally collected without obtaining your consent:

• To create and manage your player account, verify your identity and age, and ensure compliance with applicable KYC requirements.
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, and to detect and prevent fraudulent transactions.
• To operate and maintain the Platform, provide customer support, investigate complaints, and notify you of changes to your account, our services, or these policies.
• To monitor gameplay for responsible gaming compliance, detect patterns associated with problem gambling, and apply self-exclusion or deposit limits requested by the player.

4. Data Sharing and Third Parties

tk10c does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:

Payment service providers (bKash, Nagad, Rocket, Upay, and banking partners) to process your deposits and withdrawals. Game software providers to deliver the games you play on the Platform. Identity verification and KYC service providers to confirm your eligibility. Analytics and security service providers to protect the Platform and improve performance. Law enforcement or regulatory authorities where we are required to do so by law. All third-party service providers who process data on our behalf are bound by contractual obligations to process personal data only on our instructions and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

tk10c uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies: required for the Platform to function correctly, including session management, login state, and security features. These cannot be disabled without breaking the Platform.
• Analytical cookies: help us understand how players use the Platform so we can improve performance, fix issues, and optimise the user experience. Data collected is aggregated and anonymised.
• Functional cookies: remember your preferences (such as language selection) to personalise your experience on return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may prevent certain parts of the Platform from functioning correctly. By continuing to use the Platform with cookies enabled in your browser, you consent to our use of cookies as described in this Policy.

6. Data Retention

tk10c retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Active account data is retained for the duration of the account's active life plus a minimum of five years following account closure. Financial transaction records are retained for a minimum of seven years to satisfy applicable anti-money laundering and financial record-keeping obligations. KYC documents are retained for the period required under applicable law, typically five to seven years after the end of the business relationship. Technical log data (such as IP address logs) is retained for up to twelve months. Where you exercise your right to erasure and there is no overriding legal obligation to retain the data, we will delete or anonymise it within a reasonable period following verification of your identity.

7. Data Security

tk10c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform.
• Secure, encrypted storage of sensitive account data including payment credentials and identity documents.
• Access controls ensuring that only authorised personnel can access player data, on a strict need-to-know basis.
• Regular security assessments and monitoring of the Platform for vulnerabilities and unauthorised activity.
• Staff training on data protection obligations and secure data handling practices.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by tk10c:

Right of access: you may request a copy of the personal data we hold about you. Right of rectification: you may ask us to correct inaccurate or incomplete personal data. Right of erasure: you may ask us to delete your personal data where there is no overriding legal obligation to retain it. Right to restrict processing: you may ask us to limit how we use your data while a dispute or correction request is pending. Right to data portability: you may request that we provide your personal data in a structured, machine-readable format. Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. To exercise any of these rights, please contact our support team using the email address listed on this Platform. We will respond to all verified requests within a reasonable period, and in any event within the timeframe required by applicable law.

9. Children and Minors

The Platform is strictly for adults aged 21 and above. tk10c does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately using the email address listed on this site.

10. International Data Transfers

tk10c primarily processes and stores your personal data within servers accessible to our operations. In certain circumstances, your data may be transferred to, and processed by, third-party service providers located in jurisdictions outside Bangladesh. Where such transfers occur, tk10c takes all reasonable steps to ensure that your data is treated with a level of protection equivalent to that provided under applicable data protection standards, including through contractual arrangements with third-party processors.

• We only transfer your data to third parties that provide adequate data protection safeguards.
• All international transfers are governed by contractual protections binding the recipient to process data only as instructed.
• We do not transfer your data to jurisdictions that do not provide a comparable level of data protection without implementing additional safeguards.
• Payment provider data transfers (e.g. bKash, Nagad) are governed by those providers' own privacy policies and regulatory frameworks.
• You may contact our support team for more information about the safeguards in place for any specific international transfer.

11. Links to Third-Party Sites

The Platform may contain references to third-party payment providers and game software providers. tk10c is not responsible for the privacy practices of those third parties and encourages you to review their respective privacy policies before providing any personal data to them.

The inclusion of any reference to a third-party provider on the Platform does not imply endorsement of that provider's data practices by tk10c.

12. Changes to This Privacy Policy

tk10c reserves the right to update or amend this Privacy Policy at any time. When we make material changes, the revised Policy will be published on the Platform with an updated "Last updated" date at the top of the page. Your continued use of the Platform after any such amendment constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed about how we protect your information.

13. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the tk10c support team using the email address displayed on this Platform. We will acknowledge your request promptly and aim to resolve all privacy-related queries within a reasonable timeframe.

This Privacy Policy is published in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail. All communications with tk10c regarding data privacy should be made in writing via the contact email listed on the Platform.